I was sorely disappointed in Aled's inability to pinpoint the cause of our braking system failure. I described the problem as 1. the trailer Dexter brake system E/H 1600 would not activate from the truck system or the emergency breakaway and 2. the OEM brake module in the truck was not activating the trailer brakes or indicating "Gain" --2 separate and independent problems. After a week I still did not have an answer to what was the problem let alone the remedy. When it appeared to me that they were going to suggest replacing the parts in hopes that the problem would be cured I paid them picked up the truck and trailer and took them home. At one point aI asked if they had a "Tech 2" and they said "what's that?" $400. later and no improvement or solution voiced.